Kaspersky Internet Security licence renewal instructions

These are the instructions to follow when renewing the licence on Kaspersky Internet Security. I’ll presume that you have a new licence key to hand from a recent version and that the product is the same (eg not Kaspersky Pure etc). If you don’t have a new licence yet, you’ll find them for sale at discounted prices here [Hint: search for ‘kaspersky internet security 3 user’ or however many computers you need to protect]

You can buy the new licence in advance of your current product expiring, but you don’t need to wait until the existing licence has expired to install it any more. Kaspersky now seems to add on the remaining days from your current licence to your new licence, providing the product is the same.

First, open Kaspersky. The quickest way is to double click the icon in your system tray (bottom right of your desktop screen). If you can’t see it there, use the little arrow on the left to expand the icons and find it. It’s a red letter K like this one below:

 

kaspersky-internet-security-1

 

 

Now, look in the bottom right of the Kaspersky window and click on ‘License: xx days remaining’ (where xx is your actual days remaining).

 

kaspersky-internet-security-2

 

 

Now click on the ‘Enter activation code’ button.

 

 

kaspersky-internet-security-3

 

 

Finally, type in your activation code, or copy and paste it if you received it by email. Be careful to get EXACTLY the right code as some letters do look similar! You can copy and paste the whole of the new licence key into the first entry field, it will separate them for you.

 

 

kaspersky-internet-security-4

 

 

Press the ‘Save activation code’ button and you’re done. Give the PC a restart, open Kaspersky again and you should be able to see your licence has the correct amount of days remaining.

I sell full versions in my shop here at discounted prices that are often much cheaper than renewal. Grab the code from those and you won’t need to install anything, just follow the method above.

 


Avgidseh.sys error when starting Windows

avgidsehSince I wrote the original avgidseh.sys fix article, there have been lots of other affected PCs that have passed through our workshop. This is not a rogue update fault now as it was back in late 2010, rather an issue that is, as yet, untrackable to a single problem. AVG are getting the blame for many bad startup errors as the users only see the last driver to load which is often AVGIDSEH.SYS. I have, however, noted that applying an AVG-specific fix works in many cases.

To resolve issues that are AVG related, follow the steps below.

Boot your PC with a boot CD. I recommend UBCD4WIN which is an excellent tool to have in your armoury for PC repair. Download the program and install onto your computer. Build an image from your Windows XP CD (required). If you don’t have a Windows XP disc then you can download the AVG boot disc from here. Please make reference to my original avgidseh.sys fix article for creation and method. Use my updated folder renaming fix listed below in both cases.

What we shall be doing is renaming the AVG folders so they are not loaded on startup. For UBCD4Win, start the computer with the disc inserted and boot from it. This may involve changing the boot order that your PC or laptop uses. Once we have a new ‘environment’ – that is the computer is running from the CD – then we can start a file explorer such as A43, Agent Ransack, Xplorer2 or Free Commander. This will give us access to the files on the hard drive. Folders to rename are as follows:

Windows XP and 2000 (Note: AVG2011 does not run on Windows 2000 so forget a reinstall afterwards!)

  1. C:\Program Files\AVG  –  This is also named C:\Program files(x86)\AVG  when you have a 64bit operating system
  2. C:\Documents and settings\All users\Application data\AVG8
  3. C:\Documents and settings\All users\Application data\AVG9
  4. C:\Documents and settings\All users\Application data\AVG10

Windows Vista, 7, 8 and 10

  1. C:\Program Files\AVG  –  This is also named C:\Program files(x86)\AVG  when you have a 64bit operating system
  2. C:\ProgramData\AVG8
  3. C:\ProgramData\AVG9
  4. C:\ProgramData\AVG10
  5. C:\Users\<user>\AppData\Roaming\AVG8
  6. C:\Users\<user>\AppData\Roaming\AVG9
  7. C:\Users\<user>\AppData\Roaming\AVG10

Example:

rename C:\Program Files\AVG to C:\Program Files\OLDAVG

Once renamed, they will no longer load on startup.

 

Avgidseh.sys is not the only possible cause…

Now I like to run a CHKDSK while still in this ‘running from cd’ environment as it fixes any errors on the hard drive. These are often caused by the PC being shut down while writing to the drive and can also be the main reason the computer failed to start, don’t always blame AVG because the avgidseh.sys driver was the last thing to load! In UBCD4Win we would run Disk Check which does a full scan and repair of the sectors on the hard drive. Just fire it up, tell it your target drive (usually c:) and let it run. Have a cuppa as this takes a while.

The professional method

If you want to do a complete scan and repair of your disk using a professional repair tool that we use in our workshop and lab, you should investigate HDD Regenerator. We have carried out a full review of HDD Regenerator here. It has fixed the majority of the faulty drives we see that cause constant ‘looping’ of the Windows boot procedure and it’s in daily use in our workshop. It’s not too expensive and is a better solution than the free methods we list above for many people as it is much easier to use. It also blows CHKDSK into the weeds for being able to recover data and salvage your hard drive. Where CHKDSK marks the sector as bad, HDDRegenerator actually recovers the data from it and moves it to a new, good sector. As mentioned, this tool isn’t free (it does give you a free trial) but you can buy it once and fix as many drives as you want with it. It also creates a simple to use bootable USB drive or CD/DVD disk for you. Any self-respecting PC geek or computer repair shop shouldn’t be without it in the toolkit.

Check out HDDRegen here

As mentioned in other articles, despite AVG being a capable free antivirus, I heartily recommend the brilliant Kaspersky Pure as a set and forget internet security solution. Here is my method to get the cheapest Kaspersky Pure and be fully protected against viruses and malware.

Finally, let me know by commenting below if this avgidseh.sys fix works for you and please leave any other information you can share with the community.


Cannot find unread emails in Gmail inbox

I have had quite a few customers calling over the years to say that they cannot find unread emails in their Gmail inbox. It’s a common complaint and one which I have found can be quickly cured by doing the following.

Logon to Gmail in your browser (Chrome, Firefox, Internet Explorer, Safari etc).

Go to the search bar at the top of the Google page (the one with the blue and white ‘magnifying glass’ search button that looks like this):

cannot-find-unread-email-inbox-gmail

In that box, type this:

is:unread in:anywhere

Note that there is a space after the word ‘unread’ but not anywhere else. Copy and paste my text above if you aren’t sure.

Now press enter and you should see all of your unread emails! You can click to read individual ones or select them using their check boxes and then do ‘More’, then ‘Mark as read’.

Try some new search terms to get more out of Gmail

If you want to take things further, there are lots of useful search ‘operators’ that you can use within Gmail too. Get used to using these and you’ll open up a whole new level for this great email tool. Here’s a list of the most popular ones:

 

What you can search by Search operator & example
Specify the sender from:

Example: from:amy

Specify a recipient to:

Example: to:david

Words in the subject line Subject:

Example: subject:dinner

Messages that match multiple terms OR or { }

Example: from:amy OR from:david

Example: {from:amy from:david}

Remove messages from your results -

Example: dinner -movie

Find messages with words near each other. Use the number to say how many words apart the words can be AROUND

Example: dinner AROUND 5 friday

Messages that have a certain label label:

Example: label:friends

Messages that have an attachment has:attachment

Example: has:attachment

Messages that have a Google Drive, Docs, Sheets, or Slides attachment or link has:drive

has:document

has:spreadsheet

has:presentation

Example: has:drive has:document

Messages that have a YouTube video has:youtube

Example: has:youtube

Messages from a mailing list list:

Example: list:info@example.com

Attachments with a certain name or file type filename:

Example: filename:pdf

Example: filename: homework.txt

Search for an exact word or phrase " "

Example: "dinner and movie tonight"

Group multiple search terms together ( )

Example: subject:(dinner movie)

Messages in any folder, including Spam and Trash in:anywhere

Example: in:anywhere movie

Search for messages that are marked as important is:important

label: important

Example: is:important 

 

Starred, unread, or read messages is:starred

is:unread

is:read

Example: is:read is:starred

Messages that include an icon of a certain color has:yellow-star

has:blue-info

Example: has:purple-star

Recipients in the cc or bcc field cc:

bcc:

Example: cc:david

Note: You can’t find messages that you received on bcc.

Search for messages sent during a certain time period after:

before:

older:

newer:

Example: after:2004/04/16

Example: before:2004/04/18

Search for messages older or newer than a time period using d (day), m (month), and y (year) older_than:

newer_than:

Example: newer_than:2d

Chat messages is:chat

Example: is:chat movie

Messages delivered to a certain email address deliveredto:

Example: deliveredto:username@gmail.com

Messages in a certain category category:

Example: category:updates

Messages larger than a certain size in bytes size:

Example: size:1000000

Messages larger or smaller than a certain size in bytes larger:

smaller:

Example: larger:10M

Results that match a word exactly +

Example: +unicorn

Messages with a certain message-id header Rfc822msgid:

Example: rfc822msgid:200503292@example.com 

Messages that have or don’t have a label has:userlabels

has:nouserlabels

Example: has:nouserlabels 

Note: Labels are only added to a message, and not an entire conversation.

Credit for search operator list:  https://support.google.com/mail/answer/7190?hl=en


Lowest prices on Norton Antivirus renewals

cheap norton security discountBeing asked often about where to find the lowest priced Norton Antivirus renewal made me come up with this article. Symantec offer a renewal by credit card that is often too pricey for most people. With Norton Anti-virus being a capable product, it’s a shame to uninstall it so here are a few tips to get a new and fully licensed program at a much reduced price. And there’s nothing illegal about it!

You don’t have to uninstall your current product, simply buy another package (at much less than the price to renew your licence!) from our software shop which will open in a new window for you. When you open it up, use the serial number you find inside. Type this into your existing product and you’ll get another 12 months of updates (or more if you buy a 2 year package).

Remember to match the amount of user licences you have, eg if you have 3 PCs buy a 3-user licence.

Not got Norton Antivirus? Click here for the cheapest Norton Internet Security renewal or click here for the cheapest Norton 360 renewal

Don’t forget to ‘Tweet’ or Facebook ‘like’ this article if it saved you some cash! or tell your friends about our low-priced software shop


How to unzip files contained in a zip archive

Many people struggle when faced with a zip file and don’t understand what to do with it. I’ll try to explain and look at options for different devices.

Why use zip and what is it?

When you want to download large or small files to your Windows or Mac PC or tablet computer, the standard format is a compressed file such as zip. There are other compressed file formats such as rar, gzip, 7-zip and many others, but they are all effectively a ‘container’ for the files that you ultimately want to download.

how to unzip 7zipWe use zip to reduce the overall file size and make the transfer over the internet much quicker. The files can then be extracted from their container (the zip file) by ‘unzipping’. This is also known as extracting or decompressing. To do this, we use a utility program such as 7Zip.  There is also built-in unzipping in Windows XP, Vista, Windows 7 and Windows 8, although it is not as competent as the 7zip program. 7zip is completely free, it’s stable and reliable and it can be installed on any Windows computer. Download it here:

http://www.7-zip.org/  (opens in a new window for you).

Make sure you get the correct version for your computer, there are 2 versions – 32 and 64 bit. If in doubt, get the 32 bit.

Using 7Zip to compress and extract files

Look at this video that explains both in detail:

How do I unpack zipped or compressed files on my Android device?

The Android operating system does not come with an unzipping program but you can download them from Google Play. Look at WinZip, AndroZip File Manager or WinRAR. As usual, note that some applications on Google Play are free but many carry advertising or a hidden price.

To download and install them, visit Play Store from your Android device’s home screen. Check user reviews if you are unsure which to go for.

Personally, I like to unzip the files on my desktop PC and send them to the tablet using a file sharing and syncing utility such as Dropbox (free) or the excellent Livedrive (Free trial). This type of seamless file sharing is such an aid to moving files around devices you own and also backs up these files in ‘the cloud’.

Using WinZip to create a zip archive

WinZip is proprietary software that has an evaluation period. This allows you to use the program for free for a limited time, after which you should purchase a licence.

For Windows 7, Windows 8 or Vista

Tip – hold down Ctrl and left click to select multiple files at once.

  • Open WinZip and select Add files
  • Choose the first file you want to add and click Zip
  • Choose a name and where to save your zip archive then click Create
  • Click Add files to choose another file Zip to add it to the archive
  • Repeat until all of your files have been added

For Windows XP

  • Open WinZip and select New
  • Choose a name and where to save your zip archive then click Ok
  • Choose the first file you want to add and click Add
  • To add more files, click the Add button in WinZip and choose another file

Using 7-Zip to create an archive

7-Zip is free software that allows you to create and view many types of archive formats including zip.

Tip – hold down Ctrl and click to select multiple files at once.

  • Select the files on your computer
  • Right click on the highlighted files and choose 7-Zip then Add to archive
  • Under Archive choose a name for your file and where you want to save it
  • Change the archive format to zip, everything else can be left as the default values
  • Click Ok

 

Hope this helps you to understand and use zip files.


Cheapest Norton 360 renewal

cheap norton security discountI’m frequently asked by customers how to get the cheapest renewal price on Norton 360.  Symantec’s renewal price is really one of the highest for any Internet Security product.  It is a capable package though and worth keeping on your PC. The best way by far is to purchase a new fully licensed program at a reduced price and install that. Nothing underhand, just a new product at a price much lower than Norton currently quote for renewal.

The beauty of this is that you don’t have to uninstall your current product if it is the same ‘family’ as the one you are installing, simply match the product family. For example, if you have Norton Security, get a Norton Security package with any version number as they all qualify for Norton’s free upgrade to the latest version anyway! If you have the older Norton 360 then get Norton Security and uninstall Norton 360 first.

Do Norton really offer a free upgrade?

Yes, most versions of Norton qualify for a free upgrade to the latest version in that product family. If you download the latest installation program, Norton will auto-detect and remove your older version and then install the newer one too, making it even simpler to install.

Please note

You can change to another security software at this point. From doing lots of virus clean-up work and labs testing, I would recommend uninstalling the Norton product and installing my preferred security suite and consistent labs test winner Kaspersky Total Security. Norton is quite capable but Kaspersky definitely has the edge on speed and low resource usage.

A word of warning. Norton products such as Norton 360, Norton Internet Security and Norton Antivirus are now retired in favour of “Norton Security” and “Norton Security with Backup”. Confused? This article explains more: New Norton product family (opens in a new window).

So to recap, if your Norton 360 has expired, then take a look in my software shop (opens in a new tab) and buy either a Norton or Kaspersky product at prices cheaper than Symantec’s renewal rates. If you want to upgrade to another software product (such as Kaspersky) then simply uninstall the existing Norton software, restart the computer and then install the Kaspersky product.

Don’t forget to ‘Tweet’ or Facebook ‘like’ this article if it saved you some cash!

Shop for Norton products now


Outlook emails stay in Outbox after Windows 10 upgrade

email-settings-pop-imap-btconnect-outlookAre you getting your Outlook emails stuck in your Outbox after upgrading to Windows 10? I’ve seen this happen on several machines and it really seems to be a problem where Windows corrupts the Outlook database and/or profile on many versions of Microsoft Office (2007, 2010 and 2013). The easiest fix and one that I’d recommend here is to delete or move the stuck emails then close all programs that are open such as Outlook.

Now we can use the in-built Windows “System File Checker” that will scan your PC and repair any corrupt files that it finds. To do this:

  • Click Start
  • Type cmd in the Search box
  • Right-click Command Prompt and then click ‘Run as administrator’. If you are prompted for an administrator password or for a confirmation then type the password or click ‘Allow’
  • In this black window (the command prompt) that appears, type in sfc /scannow noting the space before the forward slash
  • Press enter and go and grab a delicious cup of coffee because this will take a while

Note: Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

Technical information for nerds
The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache.
The %WinDir% placeholder represents the Windows operating system folder. For example, C:\Windows.

The time taken to complete this scan is different on every PC but usually can range from 20 minutes to an hour or more. If it solves your problem (which it has on over 50 client PCs to date) then please take a minute to drop a comment below or maybe buy something through our shop to say thanks.

 


Reset Windows Server 2012 Administrator password

server 2012 password resetTo reset the Administrator password on your Windows server 2012 installation, you’ll need to do the following:

Boot from the Microsoft Windows Server 2012 DVD

  1. From the Windows setup menu, click “Next”
  2. Select “Repair your computer”
  3. Click on “Troubleshoot”
  4. Under Advanced options, click “Command Prompt”
  5. Type “diskpart” and hit Enter
  6. Type “list volume” and hit Enter. This will show you your (current) drive letter allocated to the drive where Windows is installed. Note  – if you don’t see any volumes listed and this is the first boot cycle for a new Server 2012 installation, then I have seen this on a few HP servers and you’ll need to go and run the setup again from within the Intelligent Provisioning area.
  7. Make a note of the drive letter and type “exit” then press enter to leave diskpart (but stay in the command prompt window)
  8. Presuming the letter is d, then type “d:” and press enter to change to this drive
  9. Now type  “cd Windows\system32” and press enter which will take you into the system32 folder
  10. Type “ren Utilman.exe Utilman.bak” and press enter
  11. Type “copy cmd.exe Utilman.exe” and press enter
  12. Close the command prompt and then click “Continue”
  13. The server should now reboot to the logon screen. Press the Windows key + u to open a command prompt
  14. At the prompt you can change the password by typing “net user administrator xyz” where xyz is your new super-secure password!
  15. Now, for security we must do one last thing. Once we are back in Windows, open Explorer, navigate to Windows\system32 and rename Utilman.bak to Utilman.exe

 

Hopefully this gets you out of a sticky situation, leave me a comment if it has helped.

 


Crash Plan backup software full review

CrashPlan has been around for a while now and is looking like one of the best solutions out there for business and personal backups.

With no storage size limits, bandwidth caps or file-type restrictions, Crash Plan really has lots going for it. On top of this, there’s enterprise-class hardware and military-grade security with no extra fees payable.

What I particularly like about Crash Plan is that there is free backup to an external drive and any trusted, internet-connected computer. You can also subscribe to their robust cloud-based destination, “CrashPlan Central” and this is certainly worth the extra money. It’s as quick as any cloud-based backup we have tested and the interface is functional and quite slick.

See what Crash Plan can offer here


crashplan online backup


Kaspersky Pure replaced by Total Security

Since I am getting a lot of questions on where Kaspersky Pure has gone and how to upgrade, I’ll try to clarify a few things. Yes, the main Kaspersky.com website has now dropped Pure as a product, seemingly without notification. The localized websites (such as .co.uk etc) have followed too. It seems that Kaspersky Pure has been phased out in favour of ‘Total Security’. There are a lot of Pure installation CDs out there so what to do?

OK, so here comes the terminology first:

  • KTS stands for Kaspersky Total Security
  • KIS stands for Kaspersky Internet Security
  • KAV stands for Kaspersky Anti-Virus
  • Changing from one installed product to another is called ‘migrating’

If you have an active or expired Kaspersky PURE 2.0 or 3.0 license, you have special options of migrating to Kaspersky Total Security. You can also migrate to Kaspersky Total Security from Kaspersky Internet Security and Kaspersky Anti-Virus or vice-versa.

Who can’t upgrade to Kaspersky Total Security?

Note that free migration to Kaspersky Total Security is not possible for the oldest versions of Pure. These were the original ‘version 1’ programs but are called:

Kaspersky PURE
Kaspersky PURE R2 (note that this is NOT the same as Kaspersky Pure 2.0)

They can’t be upgraded because their activation codes are incompatible with Kaspersky Total Security.

Now we know what versions can’t be upgraded, let’s upgrade those that can…

Free upgrades to Total Security

Successful upgrading depends on the current status of your license:

  • If you have an active licence for Kaspersky PURE 2.0 or Kaspersky PURE 3.0, you can simply use your current activation code for migration (upgrading) to Kaspersky Total Security.
  • If your license for Kaspersky PURE 2.0 or Kaspersky PURE 3.0 has expired, you can visit my shop here to buy Total Security at a cheaper price than renewal, then install it which migrates the licence for you automatically.

Migrating the Pure licence key to Total security

If you have Kaspersky PURE 2.0 or Kaspersky PURE 3.0 installed on your computer, do the following to upgrade to Kaspersky Total Security:

Download the Total Security package here (opens in a new window for you). This is what you should see:

kaspersky download total security

Grab the top one in my screenshot above, Total Security, and download it. Now we have 2 options, either installing over the top of Pure or removing Pure and installing your downloaded KTS. I have listed both below:

Option 1 – Install Kaspersky Total Security without removing Kaspersky PURE

When you install Kaspersky Total Security on top of Kaspersky PURE 2.0 or Kaspersky PURE 3.0, the following data is preserved:

  • License information
  • Quarantined objects
  • Product settings (config settings including Backup tasks)
  • Encrypted containers (including all data)
  • Password Manager databases for all user accounts. All data that was available when working with Password Manager, such as passwords to programs and accounts, identities, notes, etc.
  • Anti-Spam databases (if the Anti-Spam component was previously used)
  • Backup stores

This makes it the easier option for most users. If you are not experiencing any issues with Pure then do this. If you have slowdown issues, configuration problems or just want a fresh install (which is always nicer) then jump to Option 2 below.

Screenshots of the installation process when installing over Kaspersky Pure:

install-kaspersky-total-security

installing-total-security

finish-restart-total-security

This took about 3 minutes for us to complete including the restart, just accept the defaults.

Option 2 – Install Kaspersky Total Security, removing Kaspersky PURE first

CAVEAT – You must have your licence key available which can be found on the card inside the product case.

CAVEAT 2 – You will lose any saved passwords in the Kaspersky Password Manager. Not everyone uses this and it won’t affect other password managers such as LastPass, Roboform, Keepass etc.

CAVEAT 3 – You will lose any quarantined files, backup stores, encrypted containers and spam databases (if used) which are again specific to Kaspersky Pure

  • Fully uninstall Kaspersky Pure via your control panel.
  • Reboot your PC
  • Install Total Internet Security from the file you downloaded earlier or from a packaged CD

If you have never installed a program before, here is some help how to do it:

 

I hope that this helps answer your questions on installation, upgrading and compatibility. Kaspersky remains the most effective of all the antivirus and Internet security suites that we have tested in our workshop and Total Security is a worthy replacement for Pure.